![]() Manually edit or redact through API commands. Mute a segment of audio and video even after the recording has ended. Pull from your telephony platform or add with API commands. When a new piece is added, a new column is automatically available. Download calls and files anytime.Īny amount of custom data can be added to an interaction. Playback audio, video, and view other interactions with a tool designed for your workflow. Show your logo, your company colors, and even use your organization's domain. Add interactions, update configuration, get data, and integrate with other systems. Use the same UI to add agents or configure recording servers.Įverything is available using API commands. Seasonal spikes and quick growth can easily be accommodated.Īll configuration is controlled from a single spot. Start with a single agent and grow to thousands of concurrent recordings. Tools, processes, agreements, and more to help you comply with PCI, HIPAA, or other regulatory requirements. Transactions, files, databases, and configuration are all locked down and encrypted. When something changes an audit log is kept and can be retrieved using reports. Include images, emails, text messages, tables, and more.Įvery action is recorded. Your organization controls your directory and its rules.Įach record can consist of any number of files. Use the same credentials to sign in as you use for your PC. All data is available to build your tables from. Evaluate interactions from from these lists in order or pick and choose.īuild your own reports including filters and sub-reports. Manually or randomly create lists for evaluators. Calibrate, Arbitrate, and Coach from there. Trigger recordings on call events or via API commands.Įvaluate calls and interactions with fully customizable forms and scoring methods. Record any number of monitors in any configuration. Integrated with Avaya, Genesys, Cisco, or any VoIP system. ![]() Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.Record audio through your telephony platform or upload directly via APIs. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. ![]() and internationally and is used herein with permission. GARTNER is a registered trademark and service mark of Gartner, Inc. ![]() as part of a larger research document and should be evaluated in the context of the entire document. The graphic was published by Gartner, Inc. ![]() * Gartner, Critical Capabilities for Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide, By DD Mishra, Claudio Da Rold, Biswajit Maity, Stephanie Stoudt-Hansen, 14 June 2022. Together we’re disruption-proofing their operations and supporting their customers. We’ve built relationships with some of the world’s leading companies. Kyndryl’s industry experts help modernize, digitize and secure your IT to provide outstanding customer experiences.Įmpowering progress while modernizing and managing the world’s mission-critical systems and services Kyndryl has a comprehensive set of Technology Services around hybrid cloud solutions, business resiliency and network services for your IT transformations.Īn open integration platform delivering IT solutions.Ĭo-creating to solve complex business problems ![]()
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